Cancellation policy

Last updated: October 20, 2026

How subscriptions work

When you choose "Subscribe & save" on a product page, you agree to receive that product automatically on a recurring schedule and to be charged automatically for each delivery until you cancel.
Delivery frequency follows the quantity you choose: 1 bottle ships every month, 2 bottles every 2 months and 3 bottles every 3 months.
Each delivery is charged at the subscription price shown when you subscribed, plus any applicable shipping and taxes, to the payment method you used at checkout. Your first charge happens at checkout and each later charge happens on its renewal date.
Your subscription price stays the same unless we email you about a change before it applies to your next delivery.

Skip, change or cancel

You can skip a delivery, change your frequency or cancel at any time from your account at skincerum.com, or by emailing support@skincerum.com.
There are no cancellation fees and no minimum number of deliveries.
To avoid being charged for an upcoming delivery, cancel or skip at least 2 days before its renewal date. If a renewal has already been charged, that order ships as normal and can be returned under our Return and refund policy.
Cancellation stops all future deliveries and charges. We will confirm it by email.

Failed payments

If a renewal payment fails, we may try the payment again. If it still fails, your subscription may be paused or cancelled, and we will let you know by email.