Help centre
Frequently asked questions
Serums, routines, offers, shipping and returns, all in one place.
FAQ
Everything you need to know
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Serums and routines
Which serum should I start with?
Pick by your main concern: C+E Ferulic Shield for dullness and first signs of aging, HA Hydra-Plump for dryness and fine lines, and Dark Spot Corrector for dark spots and uneven tone.
Can I use all three together?
Yes. In the morning, apply C+E Ferulic Shield, then HA Hydra-Plump, moisturizer and sunscreen. At night, apply Dark Spot Corrector, then HA Hydra-Plump and moisturizer.
How long does a bottle last?
Each 30 ml / 1 fl oz bottle lasts about a month with daily use.
Are the serums suitable for sensitive skin?
They’re formulated without parabens, drying alcohol, added fragrance or silicones. Every skin is different, so patch test first and stop using a product if irritation occurs.
Do I need sunscreen?
Yes. Finish your morning routine with a broad-spectrum SPF 30+ to protect your skin and your results.
Offers and subscriptions
How does Buy 2, get 1 free work?
Add any three serums to your cart, or choose the 3-bottle option on a product page, and the lowest-priced bottle is free. It’s applied automatically, with no code needed.
How does Subscribe & save work?
Save $20 on every delivery. One bottle ships every month, 2 bottles every 2 months or 3 bottles every 3 months, so you never run out.
Can I skip or cancel my subscription?
Yes, anytime. Log in to your account to skip a delivery, change your products or cancel.
Shipping and delivery
How long does shipping take?
Orders ship within 1–3 business days. US delivery usually takes 3–7 business days and international delivery 7–21 business days.
Is shipping free?
Yes, on orders over $100. Smaller orders pay a shipping rate shown at checkout before you pay.
Can I track my order?
Yes. We email you a tracking link as soon as your order ships.
Will I pay import duties or taxes?
Depending on your country, local taxes or duties may apply. Any charges collected at checkout are shown before you pay.
Orders and returns
What if a serum isn’t right for me?
You can request a return within 30 days of delivery. Contact us first and we’ll guide you through it. See our refund policy.
Can I change or cancel my order?
Contact us as soon as possible with your order number. We can usually make changes before your order ships.
What if something arrives damaged?
Email us a photo with your order number and we’ll make it right with a replacement or refund.
How do I contact you?
Email support@skincerum.com or use our contact form.
Ready to build your routine?
Buy 2, get 1 free. Free shipping on orders over $100.