Last Updated: September 24, 2026
Welcome to SkinCerum. These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, content, features, and services. Throughout these Terms, the terms “SkinCerum,” “we,” “us,” and “our” refer to SkinCerum.
By visiting our website, browsing our products, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms and any additional policies referenced on our website, including our Privacy Policy, Return & Refund Policy, and Shipping Policy.
Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use our website or purchase products from our store.
1. About Our Online Store
SkinCerum operates an online skincare store using the Shopify ecommerce platform. Shopify provides the technology that enables us to display products, process orders, manage checkout, and provide other ecommerce functionality.
These Terms apply to purchases made directly through the official SkinCerum website and to your use of the services and content available through our online store.
2. Eligibility
By using our website or placing an order, you represent that you are legally permitted to enter into a binding agreement under the laws applicable to you.
If you are under the age of legal majority in your jurisdiction, you may use our website only with the involvement and consent of a parent or legal guardian where required.
You may not use our website or services for any unlawful, fraudulent, abusive, or unauthorized purpose.
3. Acceptance of These Terms
Your continued access to or use of our website constitutes your acceptance of these Terms. If we update these Terms, your continued use of the website after the updated Terms become effective may constitute acceptance of those changes where permitted by applicable law.
4. Products & Product Information
We aim to provide accurate descriptions, images, ingredient information, sizes, benefits, directions, and other product details. However, minor differences may occur between website images and the physical product due to packaging updates, display settings, photography, lighting, manufacturing changes, or other factors.
Product packaging, ingredients, specifications, availability, and design may occasionally change. Always review the physical product label and packaging before using a product.
If product information displayed on our website differs from information printed on the physical product, follow the instructions and warnings provided on the actual product packaging unless otherwise advised by us.
5. Skincare Information & Results
Information provided on the SkinCerum website is intended for general informational and cosmetic skincare purposes. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Individual skincare results can vary depending on factors including skin type, age, lifestyle, environment, frequency of use, other products used, and individual sensitivity.
Any product results, percentages, timelines, clinical findings, photographs, testimonials, or before-and-after examples should be understood within the specific conditions under which they were obtained. Individual results are not guaranteed.
6. Not Medical Advice
Content on our website does not constitute medical advice and should not replace consultation with a qualified healthcare professional, dermatologist, or physician.
If you have a medical condition, are undergoing professional dermatological treatment, are pregnant or nursing, take prescription medication, have known allergies, or have concerns about using a skincare product, consult an appropriate healthcare professional before use.
If you experience severe, persistent, or unexpected irritation or another concerning reaction, discontinue use and seek appropriate medical advice.
7. Skin Sensitivity & Patch Testing
Skin sensitivity varies from person to person. We recommend reviewing the full ingredient list before use, particularly if you have known allergies or sensitive skin.
Where appropriate, consider performing a patch test before incorporating a new product into your regular skincare routine.
Stop using a product if you experience significant discomfort, persistent redness, swelling, or another unexpected reaction.
8. Product Availability
All products are subject to availability. We may limit quantities, discontinue products, modify product offerings, or restrict sales of certain products at any time.
Adding an item to your cart does not reserve inventory. A product is not guaranteed until your order has been accepted and processed.
9. Pricing
Prices displayed on our website are shown in the currency indicated at checkout. Prices may change at any time without prior notice.
We make reasonable efforts to ensure pricing is accurate. If a product is incorrectly priced due to a technical, typographical, or system error, we may contact you before processing the order and provide available options.
Unless otherwise stated, prices may not include applicable taxes, duties, shipping fees, import charges, or other costs that may apply to your order.
10. Promotions & Discount Codes
SkinCerum may offer promotional codes, discounts, bundles, gifts, limited-time offers, or other promotions from time to time.
Unless otherwise stated:
- Promotional codes cannot be combined with other offers
- Discounts cannot be applied retroactively to completed orders
- Promotional offers may have expiration dates
- Certain products may be excluded
- Promotions may be limited to one use per customer or household
- Promotional value cannot normally be redeemed for cash
We reserve the right to modify, suspend, or discontinue promotions where permitted by law, including in cases of technical error, fraud, misuse, or abuse.
11. Orders
Placing an order does not automatically guarantee acceptance. After checkout, you may receive an order confirmation acknowledging that we received your order.
We reserve the right, where permitted by law, to refuse, limit, or cancel an order for legitimate reasons, including:
- Product unavailability
- Incorrect pricing or product information
- Payment authorization problems
- Suspected fraud or unauthorized activity
- Violation of these Terms
- Unusual or excessive order quantities
- Suspected unauthorized resale activity
If we cancel an order after payment has been collected, an appropriate refund will generally be issued to the original payment method.
12. Payment
Payment must be successfully authorized before an order can be completed. Payment options may include Shopify Payments, Shop Pay, credit or debit cards, digital wallets, or other payment methods displayed at checkout.
By providing payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges associated with your order.
Payment providers may perform additional verification or fraud screening before approving a transaction.
13. Taxes
Applicable sales tax, use tax, VAT, GST, or similar taxes may be calculated and charged at checkout where required.
International customers may also be responsible for duties, import taxes, customs fees, brokerage charges, or similar costs imposed by their destination country.
14. Shipping & Delivery
Shipping estimates provided during checkout are estimates unless expressly stated otherwise. Actual delivery times may vary due to carrier operations, destination, customs processing, weather, seasonal demand, or circumstances outside our reasonable control.
Customers are responsible for providing an accurate and complete delivery address. Please review all shipping information carefully before completing checkout.
Additional shipping terms may be described in our separate Shipping Policy.
15. Risk of Loss
Responsibility for products during shipment will be determined according to applicable law and the shipping terms associated with your order.
If an order is lost, damaged, or incorrectly delivered, contact our customer support team so that we can review the shipment and available carrier information.
16. International Orders
International orders may be subject to customs clearance procedures, import restrictions, duties, taxes, brokerage fees, and other charges imposed by the destination country.
Unless expressly stated otherwise during checkout, customers are responsible for applicable customs duties, taxes, and import charges.
Customers are also responsible for ensuring that ordered products may lawfully be imported into their destination country.
17. Returns & Refunds
Returns, refunds, damaged products, missing products, and other return-related matters are governed by our Return & Refund Policy.
Customers should review that policy before requesting a return. Nothing in our return policy limits rights that cannot legally be excluded under applicable consumer-protection laws.
18. Customer Accounts
Certain features may allow you to create a customer account. You are responsible for keeping your account information accurate and your login credentials confidential.
You are responsible for activity conducted through your account to the extent permitted by applicable law. Contact us promptly if you suspect unauthorized access or misuse.
We may suspend or restrict an account where reasonably necessary to investigate suspected fraud, security concerns, abuse, or violations of these Terms.
19. Accuracy of Your Information
You agree to provide current, complete, and accurate information when placing orders or creating an account.
You are responsible for updating your contact, billing, shipping, and other relevant information when it changes.
20. Intellectual Property
Unless otherwise stated, the SkinCerum website and its content are owned by, licensed to, or used with permission by SkinCerum.
This may include:
- Brand names
- Logos
- Product names
- Website design
- Graphics
- Photography
- Product packaging
- Videos
- Written content
- Illustrations
- Software and website elements
You may not reproduce, modify, distribute, republish, sell, license, scrape, or commercially exploit our protected content without appropriate permission, except where permitted by law.
21. Limited License to Use the Website
Subject to these Terms, SkinCerum grants you a limited, revocable, non-exclusive, non-transferable right to access and use the website for personal, lawful, non-commercial shopping purposes.
This permission does not transfer ownership of any intellectual property to you.
22. Prohibited Uses
You may not use the website or our services to:
- Violate applicable laws or regulations
- Commit fraud or impersonate another person
- Submit false payment or shipping information
- Attempt unauthorized access to our systems
- Introduce malware, viruses, or harmful code
- Interfere with website security or operation
- Scrape or systematically extract content without permission where prohibited
- Use automated systems to overload or disrupt the website
- Abuse promotions, discounts, returns, or refunds
- Infringe intellectual property or privacy rights
- Upload unlawful, threatening, defamatory, or harmful content
- Use our content for unauthorized commercial purposes
We may restrict access where reasonably necessary to protect the website, customers, business, or third parties.
23. Reviews, Feedback & User Content
You may have the opportunity to submit product reviews, photographs, comments, testimonials, suggestions, or other content.
You are responsible for ensuring that content you submit is accurate to the best of your knowledge and does not violate another person's intellectual property, privacy, publicity, or other rights.
You must not knowingly submit fake reviews, misleading statements, unlawful content, abusive material, spam, or content unrelated to the product or service being reviewed.
24. Permission to Use Submitted Content
If you voluntarily submit content for publication, such as a review or testimonial, you grant SkinCerum a non-exclusive permission to display, reproduce, format, and use that content in connection with our website and business, subject to applicable law and our Privacy Policy.
Where additional consent is required for advertising use of your name, photograph, likeness, or other protected information, we will seek that consent where legally required.
25. Third-Party Links
Our website may contain links to websites or services operated by third parties. These links are provided for convenience and do not necessarily constitute endorsement.
SkinCerum does not control third-party websites and is not responsible for their content, terms, privacy practices, security, products, or services.
You should review the terms and privacy policies of third-party websites before using them.
26. Third-Party Tools & Services
Our Shopify store may use third-party tools, applications, payment services, analytics platforms, customer support tools, review services, advertising technologies, or shipping integrations.
Your use of certain third-party services may be subject to separate terms and privacy policies established by those providers.
27. Shopify
Our store is hosted on Shopify. Shopify provides ecommerce infrastructure and technology that enables us to sell products online.
Your interactions with Shopify technology may also be subject to Shopify's own terms, privacy notices, and applicable policies.
28. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable due to maintenance, technical issues, software updates, security concerns, third-party outages, or circumstances outside our control.
29. Website Accuracy
We make reasonable efforts to maintain accurate website content. However, information may occasionally contain typographical errors, inaccuracies, omissions, outdated details, or technical errors.
We may correct errors and update information when appropriate, including after an order has been submitted, subject to applicable law.
30. Privacy
Our collection and handling of personal information is described in our Privacy Policy.
By using our website, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable law.
31. Fraud Prevention
We may use automated or manual fraud-prevention tools to help identify suspicious transactions, unauthorized payments, account abuse, chargeback fraud, or other security risks.
We may request additional verification before processing an order if suspicious activity is detected.
32. Unauthorized Resale
Products purchased through our consumer website are generally intended for personal use unless we have expressly authorized resale or wholesale purchasing.
We may limit or cancel unusually large orders or orders reasonably suspected to be intended for unauthorized commercial resale, where permitted by law.
33. Disclaimer of Warranties
To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, completely error-free, or free from every security vulnerability.
Nothing in these Terms excludes any warranty or consumer protection that cannot legally be excluded or limited.
34. Limitation of Liability
To the maximum extent permitted by applicable law, SkinCerum will not be responsible for indirect, incidental, special, exemplary, punitive, or consequential losses arising from use of the website or services where such limitations are legally permitted.
Nothing in these Terms is intended to exclude or limit liability where doing so would be prohibited by law, including any rights or remedies that cannot lawfully be waived.
35. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses resulting from your unlawful use of our website, violation of these Terms, or infringement of another person's rights.
This provision does not apply to the extent prohibited by applicable consumer law.
36. Force Majeure
SkinCerum will not be responsible for delays or failures caused by circumstances outside our reasonable control, subject to applicable law.
Such circumstances may include:
- Natural disasters
- Severe weather
- Carrier disruptions
- Labor disputes
- Government actions
- Customs delays
- Supply-chain disruptions
- Internet or technology outages
- Cybersecurity incidents
- Public health emergencies
37. Termination
We may suspend or terminate access to certain website features where reasonably necessary because of fraud, unlawful conduct, security concerns, abuse, or material violations of these Terms.
Provisions that by their nature should survive termination, including intellectual property, payment obligations, disclaimers, and liability provisions, may continue to apply.
38. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision may be limited or removed to the minimum extent necessary, while the remaining provisions continue in effect where permitted by law.
39. No Waiver
If SkinCerum does not immediately enforce a provision of these Terms, that does not necessarily mean we waive our right to enforce it later.
40. Entire Agreement
These Terms, together with policies and notices incorporated by reference, constitute the agreement governing your use of the SkinCerum website and services, except where another written agreement expressly applies.
41. Assignment
You may not transfer your rights or obligations under these Terms without our consent where such restriction is legally permitted.
SkinCerum may transfer rights or obligations as part of a merger, acquisition, restructuring, sale of assets, or similar business transaction, subject to applicable law.
42. Governing Law
These Terms will be interpreted in accordance with applicable law. Where legally permitted and unless mandatory consumer-protection rules require otherwise, matters relating to these Terms may be governed by the laws applicable to SkinCerum's principal place of business.
Nothing in this section removes any mandatory rights you may have under the laws of your place of residence.
43. Disputes
If you have a concern regarding an order, product, payment, or our services, we encourage you to contact our customer support team first so we can attempt to resolve the matter directly.
Any dispute-resolution rights or procedures will remain subject to applicable law and any mandatory consumer protections available in your jurisdiction.
44. Changes to These Terms
We may update these Terms periodically to reflect changes in our products, website functionality, Shopify services, business practices, legal requirements, or other operational needs.
When we make changes, we may update the Last Updated date at the top of this page. Material changes may also be communicated through our website or another appropriate method where required.
We encourage you to review these Terms periodically.
45. Contact SkinCerum
If you have questions about these Terms of Service, your account, an order, or our website, please contact:
SkinCerum Customer Support
245 West 29th Street, Suite 1200
New York, NY 10001
United States
Email: Support@skincerum.com
Phone: +1 (212) 555-0148